We would love to be able to say we specialise in all aspects of it but we recognise that as a small business, we have limitations. As such our specialism is within the sorts of technology a small business needs. This includes Microsoft 365 and Google Workspace, cloud communications, mobile communications, connectivity, cloud services, cyber security, training and hardware and software procurement.
FAQ
Frequently Asked Questions
Utilising an outsourced IT provider such as ourselves brings a number of tangible benefits and positive impacts to your business we take away the burden of technology from you so that you can focus on your business and your core operation this means you’re able to be more effective and efficient within your business without compromising on security.
Outsourcing to a provider also has cost-saving implications; the average salary of a night manager in the UK as of the 1st of June 2023 is £44,128 and by outsourcing rather than hiring in-house; you’re getting the knowledge and experience of all of the people within that company (and their supply chain) rather than just one person who may not have the knowledge or experience to hit the ground running, and you’re getting that at a fraction of the cost of a full-time employee
While we can work within any industry; we find ourselves working best within the professional services and consultancy industries. However, we really enjoy working with any small business looking to make positive changes with their technology.
While we have some pre-defined must-haves; if you have a specific product or service that you would like us to use for us to service you better, we will do our best to accommodate this – but we can’t guarantee it without doing some due diligence etc.
Our typical services are all that we believe through our knowledge and experience to be the best in breed services. We review these offerings on an annual basis and any changes we make/look to make, we always review client data and speak to our clients to ensure they are understanding of the need for change and our reasoning why. Sometimes these changes do come with an increased price, but we try to reduce that as much as possible.
BITSmart.tech looks to employ a comprehensive and multi-faceted approach to ensure the security of data and systems for its clients. The company prioritises cybersecurity to safeguard sensitive information and maintain the integrity of IT infrastructure. Here are key measures undertaken by BITSmart.tech:
Robust Encryption: BITSmart.tech implements strong encryption protocols to protect data both in transit and at rest. This ensures that even if unauthorised access occurs, the intercepted data remains unreadable and secure.
Access Controls: The implementation of strict access controls is a fundamental aspect of BITSmart.tech’s security strategy. This includes user authentication, authorisation levels, and role-based access controls, ensuring that only authorised personnel can access specific data and systems.
Firewalls and Intrusion Detection Systems: To prevent unauthorised access and detect potential security threats, BITSmart.tech deploys firewalls and intrusion detection systems. These tools actively monitor network traffic and system activity, identifying and responding to suspicious behaviour in real-time.
Regular Security Audits: BITSmart.tech conducts regular security audits and assessments to identify vulnerabilities in the IT infrastructure. By proactively addressing potential weaknesses, the company mitigates risks and strengthens overall security.
Endpoint Security: BITSmart.tech ensures the security of endpoints, such as computers and mobile devices, through the implementation of endpoint security solutions. This includes antivirus software, anti-malware tools, and other measures to protect against threats at the device level.
Employee Training and Awareness: Recognising the human factor in cybersecurity, BITSmart.tech provides ongoing training and awareness programs for employees. This helps in cultivating a security-conscious culture, reducing the likelihood of human errors that could lead to security breaches.
Incident Response Planning: BITSmart.tech develops and maintains incident response plans to respond to security incidents swiftly and effectively. This includes procedures for identifying, containing, eradicating, recovering, and learning from security breaches.
Regular Software Updates and Patch Management: Keeping software, operating systems, and applications up to date is critical for security. BITSmart.tech ensures that all systems receive regular updates and patches to address known vulnerabilities and enhance security.
Data Backup and Recovery: Implementing robust data backup and recovery strategies is crucial for mitigating the impact of data loss due to cyber incidents. BITSmart.tech ensures that clients have reliable backup systems in place and regularly tests the restoration process.
Compliance Adherence: BITSmart.tech stays informed about industry-specific regulations and compliance requirements, such as GDPR, HIPAA, or PCI DSS. Ensuring that systems align with these standards helps clients avoid legal and regulatory issues related to data security.
By integrating these measures into their cybersecurity framework, BITSmart.tech provides a holistic and proactive approach to data and system security, aiming to create resilient and protected IT environments for their clients.
However, while we put these in place – it is ultimately down to the client to ensure they and their teams follow these processes.
BITSmart.tech employs a client-centric and agile project management approach. We collaborate closely with clients, plan meticulously, and embrace flexibility through agile methodologies.
Our skilled team ensures detailed project plans, adapting to changing requirements with transparency and regular communication. Quality assurance is non-negotiable, with a commitment to delivering reliable, secure solutions. Beyond project completion, we provide post-implementation support, ensuring a smooth transition to the operational phase.
At BITSmart.tech, our project management is a commitment to delivering exceptional results that empower businesses through technology.
Absolutely, at BITSmart.tech, we understand that technology is not a one-time investment; it’s a continuous journey. We go beyond the initial implementation phase to provide ongoing support and maintenance to ensure the seamless operation of your IT infrastructure.
Our commitment to your success doesn’t end when the solutions are in place. We offer comprehensive support packages tailored to your specific needs, providing peace of mind, and allowing you to focus on your core business activities. Our dedicated support team is just a call or email away, ready to assist with any issues, questions, or concerns that may arise.
Our ongoing support and maintenance services include regular system monitoring, proactive issue identification, and prompt resolution to minimise downtime. We also stay abreast of technological advancements, ensuring that your systems are up-to-date and secure against evolving threats.
Whether you encounter technical challenges, require updates, or simply seek advice on optimising your IT environment further, BITSmart.tech is here to provide reliable and responsive support. We believe in building long-term partnerships with our clients, and our ongoing support is a testament to our commitment to your success in Winchester, Hampshire, and beyond. With BITSmart.tech – you’re not just a client; you’re a valued partner on the journey to technological empowerment.
BITSmart.tech prioritises staying at the forefront of technological advancements to provide cutting-edge solutions to its clients. The company employs several strategies to ensure it remains current in the ever-evolving tech landscape:
Continuous Learning: BITSmart.tech invests in ongoing training and development for its team members. This includes attending industry conferences, workshops, and certifications to keep abreast of the latest technologies, trends, and best practices.
Partnerships and Collaborations: Establishing partnerships with technology vendors, industry leaders, and research institutions allows BITSmart.tech to gain insights into emerging technologies. Collaborating with these entities provides access to beta programs and early releases, enabling the company to stay ahead of the curve.
Internal Research and Development: BITSmart.tech allocates resources for internal research and development initiatives. This enables the company to experiment with new technologies, assess their viability, and incorporate innovations into their service offerings.
Regular Technology Audits: Conducting regular technology audits allows BITSmart.tech to evaluate its existing infrastructure and identify areas for improvement. This process ensures that the company is aware of emerging technologies that can enhance its internal operations and client services.
Industry Forums and Networking: Actively participating in industry forums, discussion groups, and networking events enables BITSmart.tech to engage with professionals and thought leaders. This facilitates the exchange of ideas, experiences, and insights into emerging technologies and trends.
Advisory Boards and Consultations: BITSmart.tech may establish advisory boards or seek consultations from experts in specific fields. These external perspectives provide valuable insights into the latest advancements and industry shifts.
Subscription to Industry Publications: Staying informed about industry news and developments is crucial. BITSmart.tech subscribes to relevant industry publications, research reports, and tech news outlets to remain informed about the latest trends and breakthroughs.
By employing these strategies, BITSmart.tech demonstrates a commitment to continuous learning, innovation, and adaptability. This proactive approach not only keeps the company current with tech advancements but also positions it as a trusted advisor for clients seeking forward-thinking IT solutions.
We hate USPs – you will see them all the time on websites – we are the Best IT Support in XYZ… or we’re the number 1 IT support company for widget makers.
The thing with USPs is that we all believe that we are the best. Even if we aren’t.
We don’t have huge premises, we don’t have a huge team and we are happy with the way things are. We’re not looking to grow to be a faceless corporation, we want to be helping customers work towards their goals in an ethical and cost-effective way and not by focusing on the volume of customers and turning over huge numbers with overinflated prices.
I see this a lot – people spending £20-£30 per month on things that I know they can get cheaper. Backup is a prime example – there are IT companies out there selling the same 365 backup solution as us – we will sell it for a cost-effective price – whereas these others out there are making 300 – 400% profit.
By sticking with our morals and ethics is what makes us different.
We have a range of pricing options available.
Our most popular offering is on a per-user, per-month approach – where you get a range of services and support for a set price every month. This is more of a proactive approach – and our preferred way of working.
For example:
Helpdesk Support
Next-Gen Anti-Virus & Endpoint Detection & Response
365/Google Workspace Backup
365 Tenant Security
Password Manager
Remote Monitoring & Management
For a set price per user per month.
We also offer ad-hoc pricing – this is more reactive and is more expensive as you will pay for the amount of time it takes for the job to be completed and any parts or materials required; whereas the per-user pricing is a regular commitment and as such only get charged additionally for parts and materials. With this approach – no services are included, and this pricing option is typically used for one-off type jobs. However, some regular customers prefer to work this way too.