We work closely with local organisations to provide reliable IT support. Our services include proactive system management and built‑in security, all delivered for a predictable monthly cost.
Fully Managed IT Support for Growing Businesses
BITSmart.tech delivers fully managed IT support tailored for small businesses throughout Hampshire and beyond.
RELIABLE IT ~ STRONG SECURITY ~ PREDICTABLE MONTHLY COSTS
Why Fully Managed IT beats “Break/Fix”
Break/Fix IT Support
- You only call when something breaks
- Problems are fixed, but not prevented
- Security is often reactive or bolted on
- Costs are unpredictable
- Risk builds quietly over time
Fully Managed IT Support
- Issues are monitored and addressed proactively
- Security is built in as standard
- Systems are kept up to date and maintained
- Monthly costs are predictable
- Risk is reduced before it impacts the business
Break/fix fixes symptoms ~ Fully managed IT reduces disruption and risk.
What does “fully managed IT support” actually mean?
It means you’re not just calling someone when something breaks.
With BITSmart.tech, your IT is:
- proactively monitored and maintained
- secured using a layered, best‑practice approach
- supported by experts whenever your team needs help
- priced at a simple, predictable per‑user rate
We’re not here to fix the same problems repeatedly. Instead, we focus on preventing issues, reducing risk, and keeping your business moving.
Why businesses choose BITSmart.tech
- Unlimited remote support with no call‑out limits
- Proactive monitoring and maintenance, not reactive fixes
- Built‑in security to reduce cyber risk and data loss
- Scalable support that grows with your business
- Clear scope and predictable costs
- A trusted local IT partner that keeps things straightforward
Every business is different. However, every business needs reliable IT and strong security. That’s what BITSmart.tech delivers.
What’s included in our Fully Managed IT Support
Fast, reliable IT support for your team whenever they need it — without worrying about call‑out charges or time limits.
Continuous monitoring and controlled updates to keep devices stable, supported, and running reliably.
Proactive monitoring for exposed or compromised business‑related credentials, helping reduce the risk of account takeover and data breaches.
Ongoing oversight of user accounts, sign‑ins, and configuration changes to help protect your Microsoft 365 environment.
Find out more on our dedicated Microsoft 365 Security page
Secure, offsite backups of emails, documents, contacts, and calendars (all of your business critical Microsoft 365 data) — with the ability to restore data quickly if needed.
Full endpoint backups are available on request (additional fee may apply).
Advanced endpoint protection backed by a 24/7 Security Operations Centre, providing rapid detection, investigation, and response to threats.
Secure password creation, storage, and sharing to improve security hygiene and reduce the risk of compromised accounts.
BITSmart.tech is introducing enhanced application and threat control capabilities to provide deeper protection against ransomware, unauthorised software, and web‑based threats — replacing legacy browser‑only protection with a broader, more effective zero-trust approach.
Centrally managed, professional email signatures across all users and devices — keeping branding and information consistent.
Ongoing training to help your team recognise phishing and cyber threats, reducing the risk of human‑error‑related incidents.
Simple, predictable pricing
Our fully managed IT support package is charged at:
£60 + VAT per user, per month
Microsoft 365 licences are not included and are charged separately.
New customers are onboarded through a structured setup process to ensure systems are configured correctly from day one. A one‑off onboarding fee applies and is agreed in advance.
Let’s have a conversation!
The best way to see if BITSmart.tech is a good fit is to talk.
IT works best when there’s trust on both sides. Let’s get to know each other and discuss how we can support your business now — and as it grows.
And if you’re based in Hampshire and want to meet face‑to‑face… we might even bring cake.
Frequently Asked Questions
Fully managed IT support means BITSmart.tech takes responsibility for supporting your users, maintaining your systems, and protecting your business from IT and cyber risks. It includes unlimited support, proactive monitoring and patching, built‑in security, backups, and user awareness training — all delivered for a predictable monthly cost.
Yes. BITSmart.tech works with small and growing businesses that want reliable IT and strong security without hiring an in‑house IT team. The service scales with you as your business grows.
Most issues can be resolved remotely, which is faster and more efficient. Where on‑site support is required, it can be arranged depending on your location and requirements.
Security is built in as standard. BITSmart.tech uses a layered approach that includes endpoint protection, Microsoft 365 monitoring, backups, credential monitoring, password management, and user training.
Yes. BITSmart.tech works to ensure fully managed clients operate in line with the Cyber Essentials standard, even if they choose not to pursue formal certification.
Our fully managed service includes many of the technical controls required by Cyber Essentials, such as secure configuration and patch management. This helps reduce cyber risk and ensures your IT environment aligns with recognised UK best practice.
If you decide you would like to achieve formal Cyber Essentials certification, we can discuss what’s involved and advise on the next steps.
The fully managed package is £60 + VAT per user, per month. Microsoft 365 licences are not included and are charged separately.
Microsoft 365 licences are not included and are charged separately.
Yes. New customers go through a structured onboarding process, with a one‑off onboarding fee agreed in advance following discovery.
Yes. While BITSmart.tech supports many businesses locally, services are delivered remotely and can support organisations beyond Hampshire.
Book a chat and we’ll talk through how your business works, what you need from IT support, and whether we’re a good fit. If it makes sense to proceed, we’ll outline next steps and onboarding clearly.
Our suppliers include:
